Give-A-Grad-A-Go Ltd London, UK
Oct 18, 2018
Looking for client services graduate jobs in London? Interested in working within the renewable energy sector? This unique FinTech business, who are on a mission to increase energy efficiency across the UK, are searching for a Client Services Associate to join their fast-growing London team. Company profile In this Client Services Associate graduate job, you will be joining a pioneering finance company that provides its customers with the funds to install energy efficiency products in their homes. Launched in 2012, their ambition is to reduce nationwide carbon emissions by 35% by 2020 - and with ambitious growth plans in place, they're on track to do so! Having received high praise from likes of SkyNews, The Guardian and Financial Times, they are one of the most revolutionary energy efficiency companies in the UK - don't miss out on your chance to join them! Job description In this Client Services Associate graduate job, you will be the vital point of liaison between the company and its customers. In this challenging and varied role, you will be expected to take full responsibility for answering customer inquiries, responding to problems and finding solutions to customer issues. You'll need to be proactive, adaptable and professional, as you'll be acting as the central point of contact between customers and internal teams. Key responsibilities In this Client Services Associate graduate job, your responsibilities will include: Managing inbound customer inquiries in a timely manner Identifying customers' needs, answering questions and providing effective solutions Responding to inquiries from potential customers, resolving issues and assisting in the sales process Relaying feedback to the company based on your interactions with customers So, what are we looking for? Experience of end-to-end customer support in a financial services business Ideally, some use of CRM systems such as Zendesk Strong verbal and written and written communication skills Fantastic listening skills Someone who is great at communicating online, via email and chat Excellent organisation skills - you will be managing a very busy inbox and will need to manage your time and resources effectively What else is on offer? A fantastic salary of £20,000 - £23,000 Above statutory annual leave A fantastic benefits package, including pension and healthcare schemes The chance to join a vibrant, dynamic and sociable working environment The opportunity to work in the exciting energy sector Looking for client services jobs in London and want to join a fast-growing FinTech company who are making waves in the energy sector? If you're a personable graduate with an interest in renewable energy, apply for this Client Services Associate job today!