Hays Specialist Recruitment

Hays Specialist Recruitment Cheshire, UK
Nov 15, 2018
Contract
Service Desk Analyst | Chester | £200-£250/Day | 12 Month Your new company Our financial sector client are looking for a Service Desk Analyst to join their new Global Service Desk in Chester. You will be responsible and accountable for carrying out day to day tasks of the IT Service Desk function - taking calls, working with internal bank employees, resolving their issues and answering IT queries. The Service Desk currently deals with approximately 550 calls per day increasing constantly. In addition, you will be actively taking part in driving industry best practice within the team and working globally with your counterparts to continue to develop a world class service desk. Your new role As the EMEA Service Desk Analyst your role and responsibilities will be: Provide a consistent and customer focused approach when dealing with all telephone calls Troubleshoot and provide first contact resolution where possible Log tickets with accurate and clear information including priority Direct call routing to support teams and escalation where required Use and maintain existing processes and procedures towards achieving SLA Ensure training and development plans are maintained for your own personal development What you'll need to succeed Candidates must have experience in delivering a high level of customer service, preferably, within an ITIL aligned environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Hays Specialist Recruitment Cheshire, UK
Nov 14, 2018
Contract
Service Desk Analyst | Chester | £200-£250/Day | 12 Month Your new company Our financial sector client are looking for a Service Desk Analyst to join their new Global Service Desk in Chester. You will be responsible and accountable for carrying out day to day tasks of the IT Service Desk function - taking calls, working with internal bank employees, resolving their issues and answering IT queries. The Service Desk currently deals with approximately 550 calls per day increasing constantly. In addition, you will be actively taking part in driving industry best practice within the team and working globally with your counterparts to continue to develop a world class service desk. Your new role As the EMEA Service Desk Analyst your role and responsibilities will be: Provide a consistent and customer focused approach when dealing with all telephone calls Troubleshoot and provide first contact resolution where possible Log tickets with accurate and clear information including priority Direct call routing to support teams and escalation where required Use and maintain existing processes and procedures towards achieving SLA Ensure training and development plans are maintained for your own personal development What you'll need to succeed Candidates must have experience in delivering a high level of customer service, preferably, within an ITIL aligned environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Hays Specialist Recruitment London, UK
Nov 13, 2018
Full time
Business Change Manager Your new company This is an local council based in South West London working within their IT Team. Your new role This is an exciting permanent position working within a local council in south West London, who are looking to recruit an business change manager working within their IT team on a permanent basis. You will report into the Head of shared services.You will be responsible for providing a critical strategy and business focus to the IT department. You will develop and implement new technologies to maximise their usability and performance in order to support the wider business. You will plan manage and deliver simple and complex IT projects ensuring that the projects are completed on time and in good quality. What you'll need to succeed To succeed in this position you will need to have experience in managing change and transformation in large complex organisation improving business systems and processes. You will also need the ability to analyse functional data and operational issues. It will also come as an advantage but not essential if you have experience with business analysis and change tools such as Microsoft office, business objects and SharePoint. What you'll get in return as well as a competitive salary of between £45,000 - £49,000 P/A excellent market leading benefits 28 days annual leave as well as season ticket loans and paid gym memberships. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk